Refund Policy
Effective date: September 30, 2026
This policy explains when purchases of MeowChing credits can be refunded. It forms part of our Terms of Service. Payments are processed by Waffo.com Limited, which acts as Merchant of Record for your purchase.
1. Refunds within 7 days
You can get a full refund of a credit pack within 7 days of purchase if no credits have been spent from your wallet since that purchase.
Your wallet pools credits from all your packs, so we cannot tell which pack a spent credit came from. For that reason, any credit spent after the purchase, on a basic reading, deep reading or follow-up, means that purchase is no longer eligible for a refund.
2. What is not refunded
- Credits you have already used are non-refundable.
- Packs are not refunded pro rata. We do not refund the unused part of a pack once credits have been spent from your wallet after that purchase.
3. Duplicate or erroneous charges
If you were charged twice for the same order, or charged in error, we refund the duplicate or erroneous charge in full.
4. Failed readings
A reading that fails is not charged. Credits held while it runs are released back to your wallet automatically. This is a release of held credits, not a money refund, and it never creates extra credits.
5. EU and UK consumers
If you are a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal for digital content, which applies in place of the 7-day window in section 1. If you agreed at checkout that delivery begins immediately and acknowledged that you would lose this right, it ends once any credits are spent from your wallet after that purchase. Your wallet pools credits from all your packs, so any credit spent after the purchase counts. Until then, you can withdraw within 14 days and receive a full refund.
6. How to request a refund
- Reply to, or use the contact details in, your Waffo receipt email. Waffo, as Merchant of Record, processes refunds.
- Or email [email protected] with your order reference. Never send full card details.
Approved refunds are returned to your original payment method. They typically arrive within 5 to 10 business days, depending on your bank or card issuer.
7. What a refund does to your credits
- A full refund removes the credits from that purchase, together with any referral reward that purchase triggered for the inviter. If you have already spent credits, your balance can become negative, and you cannot use paid features until it is covered by a new purchase.
- A partial refund places your credit wallet under manual review, and paid use may be paused until we resolve it.
- A chargeback removes the credits from that purchase just like a full refund, together with any referral reward that purchase triggered, and places your credit wallet under manual review.
- Opening a chargeback without contacting us or Waffo first may lead to account restrictions.