Contact us

Email support

Write to [email protected]. We aim to reply within 2 business days.

Please write from the email address of the Google account you use with Meow Ching, or mention that address in your message. It helps us find your account without asking for more details.

Payment questions

For a payment, a missing credit top-up or a refund request, include:

• the order reference from your Waffo receipt email, or the order number shown on the payment status page in your account;
• the date and amount of the purchase;
• a short description of what went wrong.

Never send full card numbers, security codes or passwords. We do not need them, and we will never ask for them.

Payments are processed by Waffo, which acts as Merchant of Record. Waffo issues your receipt and handles refunds: reply to, or use the contact details in, your Waffo receipt email. You can also email [email protected], and we will help. Our Refund Policy explains when a purchase can be refunded.

Reading or account problems

If a reading failed or looks wrong, tell us roughly when it happened and what you saw. You do not need to repeat your question. Credits held for a reading that fails are released automatically, so a failed reading never costs you credits.

For questions about your data, see our Privacy Policy; you can use the same address to exercise your privacy rights.